Technology Support Specialist

Job Description

MAJOR RESPONSIBILITIES

• Design MacOS DEP deployments
• Package and distribute software and profiles
• Provide customer service in a telephone and computer help desk environment for all employees
• Troubleshoot and repair hardware and software issues for all district owned computers, printers, audio/visual equipment, and other peripherals in a timely manner
• Provide triage documentation and training to building educational technology staff

REQUIRED QUALIFICATIONS

• Knowledge of and ability to work successfully in a K – 12 school environment
• Strong technical knowledge of computer hardware and software, mainly MacOS, iOS, and a management system
• Excellent verbal communication and interpersonal skills, with an emphasis on customer service

PREFERRED QUALIFICATIONS

• Scripting fluency (Shell, AppleScript, Python, etc.)
• Experience in an IT support or help desk environment
• Experience with JAMF or another MacOS enterprise management software
• Experience with Google Apps for Education